1. Delete your account in the app
- Open Joyo Live and sign in to the account you want to delete.
- Open your Profile, then Settings.
- Choose Delete Account and follow the confirmation steps.
2. Request deletion without the app
Email [email protected] with the subject “Joyo Live — Account Deletion”. Include your Joyo user ID or the email address associated with the account. You may also request deletion of specific personal information without deleting the account. We may ask you to verify ownership. Never send your password, one-time codes, identity documents, or card details in the initial request.
3. What the current in-app action does
It marks the account deleted, revokes active sessions, removes active email and phone fields, and deactivates associated posts where applicable. You will lose access to that account. It also retains an account archive and some associated information; this action does not immediately erase every stored record.
4. Retained information and erasure requests
Account archives, message and media records, backups, safety reports, and financial records may remain after in-app deletion. Contact us to request erasure of associated information and to learn what has been removed or must be retained. Completing the in-app action is not confirmation that all associated information has been erased.
We review requests subject to ownership verification and applicable legal, fraud-prevention, safety, and dispute obligations. We will explain any retention that applies. Copies saved by other users are outside our control.
5. Purchases
Deleting your account does not automatically cancel a store subscription, reverse a purchase, or create a refund. If you have a store-managed subscription, manage it through that store. Applicable store rules and statutory rights continue to apply.